Frequently Asked Questions
Frequently Asked Questions
The questions we hear most about ordering, production, shipping and warranty. If yours is not here, message us on WhatsApp; we usually reply within an hour during working hours.
Is there a price list?
No. Every piece is built to your size, upholstery and colour, so we quote per request. Send the product name, quantity and your floor plan if you have one on WhatsApp or by email and we reply with a quote the same day.
How long does production take?
1 to 2 weeks after order confirmation and deposit. For multi item projects the lead time is stated in the quote.
Do you ship internationally?
Yes. Products are crated in wood with protective wrapping and shipped worldwide by road, sea or air. Freight and customs options are listed in the quote.
What does the warranty cover?
All products carry a 2 year warranty covering motors, mechanism, frame and manufacturing defects. Upholstery damage from use is excluded.
What voltage do electric products use?
220 V 50 Hz as standard. Tell us at order stage if you need 110 V and we build with the matching motor and transformer.
Can I send my own fabric or colour?
Yes. Send fabric, leather or a RAL code, we confirm a sample with you and go into production.
How is installation handled?
Products ship with an installation guide and most models arrive in one piece. Our team installs in Istanbul; elsewhere we support you by video call.
Can I visit your showroom?
Yes, by appointment. See the products and browse fabric and colour charts at our atelier in Pendik, Istanbul.
